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CUSTOMER SERVICE ASSISTANT

The Customer Service Assistant will professionally greet, serve and process customer enquiries at SportUNE as well as maintaining front-of-house operations. The incumbent will be required to maintain ‘up to date’ knowledge of SportUNE’s point of sale and booking system software, membership provisions and fees, together with programs, services and activities offered by SportUNE and affiliated sporting clubs/programs.

The Customer Service Assistant will play a central role in:

• processing membership enquiries and bookings
• ensuring the set-up of equipment and spaces for groups with facilities bookings
• providing retail, barista and food handling skills in the on-site café
• assisting with the efficient handling of customers participating in sports programs and fitness activities.

Key Accountabilities

Under broad direction;

1. Ensure high levels of customer satisfaction by responding to customer service and facility-booking enquires (in-person, by correspondence, or telephone) in a timely, professional, and courteous manner,
2. Undertake a range of administrative duties, including maintenance of, and access to records, cash-handling, and working in a team to achieve customer service and sports program objectives.
3. Provide food & beverage services of SportUNE, including barista duties, basic food-handling, ordering, and stocktake.

1. Communicate positively and effectively with all SportUNE stakeholders,
2. Build collaborative relationships with stakeholders to foster a sense of belonging at SportUNE,
3. Comply with all UNE Life’s policies and procedures, specifically those relating to equal opportunity, risk management, workplace health and safety, and quality assurance,
4. Undertake reasonable directives of the employer and any other duties required as directed by SportUNE Management.

Selection Criteria

1. Demonstrated relevant experience and passion for customer service,
2. Demonstrated ability to use, or adapt to, a variety of systems including POS programs and Microsoft Office Suite, with an aim of improved service delivery,
3. Demonstrated ability to build rapport with clients through excellent communication skills, maintaining confidentiality as required,
4. Effective time management skills – able to work within time constraints and prioritise tasks according to SportUNE needs,
5. Demonstrated awareness of WHS, Safe work procedures,
6. Demonstrated awareness and ability to work well within a diverse workforce, either as part of a team, or individually.

Special Requirements

1. Willingness to work weekends and evenings
2. Certificate III Health and Fitness or above (desirable),
3. Current First aid certificate,
4. Current Working with Children Check.

To apply;

Forward your curriculum vitae, cover letter and selection criteria to Deb Hiscox at dhiscox@une.edu.au by Monday 16th November

Security Officers – Casual

UNE Life is currently seeking Security Officers for several casual positions.

Must Have:

• Security Licence – Class 1AC;
• Current First Aid Certificate;
• Availability to work shift work for a 24/7 operation

To apply;

Please call Graham Watson – Security Manager on 6773 5705 for instructions to apply for these positions.

ML 00103237

SENIOR HAIRSTYLIST

Essential Criteria:

This role requires a skill level which assumes and requires knowledge or training equivalent to:

Completion of a minimum Cert III in Hairdressing level qualification; and

An equivalent combination of relevant experience and/or education/training.

Duties and Responsibilities and Expectations:

• Ensure customer’s needs are identified.
• Carry out treatments in a relaxed friendly and clean environment.
• Book customer’s appointments with efficient time allocated for each appointment.
• Provide consultation and advice to customers if/when required, especially with providing colour services.
• Provide all hairdressing services and cosmetic services including facial waxing, eyelash and eyebrow tinting.
• Ensure completion of customer’s record cards for every colour service provided.
• Operate POS to receive payments from customers and maintain appointments.
• Maintain a clean working area and sanitise tools after each customer.
• Promote and demonstrate products for retail.
• Attempt to resolve complaints/ customer feedback within the Salon with the support of Salon Manager.
• Undertake general cleaning duties to ensure the Salon is kept to high standards.
• Ensure relevant infection prevention and control procedures are followed at all times.
• Operate and manage Sleek Hair Studio in the absence of Salon Manager when required.
• Ability to remain ‘current’ – willingness to undertake training to further enhance skills.
• Be aware of the University’s and UNE Life’s policies and procedures relating to equal opportunity, risk management, Workplace Health, and Safety, records management and quality assurance as they apply to this position.

To apply;

• Download the information pack below.
• Your application should include a Cover Letter, current CV and Responses to Selection Criteria.
• Please forward applications to Deb via email dhiscox@une.edu.au.