Food Pantry Policy and Procedure Effective Date: 1 July 2019 Review Date: 9 September 2019 Author: Tom Fisher, Senior Advocate
The Food Pantry is a store of basic long-life food and personal care items to be supplied for free-of-charge to UNE students. The aim of The Food Pantry is to improve the welfare of UNE students at times when their financial circumstances mean they have difficulty buying food.
The Food Pantry is service wholly funded the Student Services and Amenities Fee (SSAF), compulsorily paid by students of the University of New England (UNE). Operation of and reporting on The Food Bank is wholly managed by UNE Life Advocacy & Welfare.
To initially access The Food Pantry a person must be a student of UNE, who is currently enrolled in one or more units of study or has previously been enrolled in at least one unit of study within the previous 12 months and has current admission to a UNE course they have not yet completed.
Process for Obtaining Goods – First Level
Student requests a supply from The Food Pantry either in-person, by email or over the phone.
If not presenting in-person, the student is advised to attend the Advocacy & Welfare Office to select the items they require.
Upon presentation at the Advocacy & Welfare Office, student must provide their full name, student number and show their student identification card (this information is recorded).
Student may be requested to log on to myUNE or present Confirmation of Enrolment (on paper or sent by email) to demonstrate their eligibility.
Student selects maximum of twelve (12) items total, comprised of any combination of food items but no more than two (2) non-food items (no record of which items an individual students obtained shall be kept by Advocacy & Welfare).
From the date of a first collection, a student is permitted a second within 28 calendar days, following this same process.
If a third collection is sought during this time, the section of this Policy and Procedure ‘Process for Obtaining – Second level’ applies.
Process for Obtaining Goods – Second Level
Upon seeking a third collection from The Food Pantry within 28 calendar days of the first collection, the provisions of this section will apply.
Upon seeking a third collection, the student shall be informed they can only be granted any further collections if this is approved by an Advocacy & Welfare Advocate.
The student shall meet with an Advocate, which can occur on-the-spot, but may need to be booked as an appointment.
If a meeting cannot occur on-the-spot, Advocates shall endeavour to meet with a student subject to this section as soon as is practicable for both parties.
The Advocate shall discuss with the student that student’s current financial situation with a view to providing any further information, suggestions or recommendations to assist the student to improve their current and future financial situation.
The Advocate shall approve or not approve a third or subsequent collection from the Food Pantry within any 28 calendar day period, based on their assessment at the time of request.
Students accessing the Food Pantry are responsible for providing any truthful and accurate information when requested and only obtaining goods for their own personal use and that of family members they currently reside with.
The Assistant Advocate shall be responsible for the ‘Process for Obtaining Goods – First Level’, general record-keeping and buying to ensure continued operations.
The Advocates shall be shall be responsible for the ‘Process for Obtaining Goods – Second Level’ and ‘Process for Obtaining Goods – First Level’, when the Assistant Advocate is unavailable for this.
The Senior Advocate shall be responsible for policy writing and review, and reporting on the project to the Manager, Student Experience and Communication, UNE Life.
All records that identify individual students shall be held on a strictly confidential basis within Advocacy & Welfare for the following purposes only:
Internal operational management of the project.
Ensuring potential and actual student users are receiving the appropriate level of assistance they are entitled to.
Data that does not identify any individual students shall be collected and used for monitoring, buying reporting, research, policy review and other such purposes identified as essential for planning and operation of the project.
UNE Life Student HQ
Northern Ring Road
UNIVERSITY OF NEW ENGLAND NSW 2351
The University of New England respects and acknowledges that its people, programs and facilities are built on land, and surrounded by a sense of belonging, both ancient and contemporary, of the world’s oldest living culture. In doing so, UNE values and respects Indigenous knowledge systems as a vital part of the knowledge capital of Australia.